A Beloved Dog, A Stolen Car And...A Happy Ending
North American Precis Syndicate
Molly the shih tzu resting happily, safely and comfortably at home. (NAPS)
(NAPSI)—It started out as a normal day for Mary Harrison—until
she briefly left her car running outside of her home with her shih tzu Molly
in the backseat and went inside for just a second.
When she came back outside, however, her car—and Molly—were
gone. She called Verizon to see if her phone could help track her car, and a
Verizon customer service representative saved the day.
“When Mary called in, I was taken aback with her car and dog being
stolen,” said the tech expert who answered the call. “I really
felt for her. I work at home and my two dogs are at my feet all day.”
They pulled up Harrison’s account and saw that she had a Hum by
Verizon device in her car. Hum is a vehicle diagnostic system from Verizon
Connect. It takes the guesswork out of driving with connected car technology,
so you can stay in touch with emergency services and your loved ones on the
For instance, if Hum detects a crash, it can notify emergency services and
send help your way. With Hum’s vehicle diagnostics feature you can
check your car’s health from your phone and detect issues before you
go. You can also schedule maintenance reminders and Hum will text or e-mail
you when it’s time for a tune-up or an oil change. And if your car is
stolen, as in Mary’s case, Hum can send your car’s location to
local law enforcement.
“I knew with Hum there was a lot we could do to help her. I pulled
up the step-by-step troubleshooting guide to reset her password and bring up
the vehicle’s location on her phone. As soon as she saw the car on her
phone, she started to cry.”
The car was not far from Harrison’s home. She could have walked
there, but the customer service representative advised her to stay safe, call
the police, and recover the car together. When Harrison got to the car, her dog
was still there, safe inside.
“It made me feel great to be able to help her,” the customer
service representative said. “I know that if it were my dog in the car,
that would be my biggest concern, too. I wouldn’t even care about my
car or my stuff, just getting my dog back safely. I was so impressed by how
quickly and accurately Hum found her car. It’s awesome that we have
this great technology available.”
For further facts about how helpful Hum can be, go to www.Hum.com.
“Hum is a vehicle diagnostic system from Verizon Connect.
It takes the guesswork out of driving with connected car technology so you
can stay in touch with emergency services and your loved ones—even a
carjacked shih tzu—on the road. http://bit.ly/2oJFdDu”
On the Net:North American Precis Syndicate, Inc.(NAPSI)